Customer service
1 About us
1.1 Contact details

E-mail: [email protected] (We reply fast!)

Phone: 00316-29245167 (on working days; 14.00-17.00 CET) - You can also send us a WhatsApp message!

Celtic WebMerchant VOF
Prisma 55 / 3364 DJ / Sliedrecht / The Netherlands
Chamber of commerce-number: 66509165
VAT-number: NL856586481B01

Bank account: NL39 KNAB 0255 4180 51, account holder: Celtic WebMerchant
Address of our bank: Knab / Capellalaan 25 / 2132 JK / Hoofddorp / The Netherlands

Languages: Nederlands, English, Deutsch, Français, עברית, linguam Latinam and Gaeilge.

2 How to order
2.1 Placing an order is quick without having to fill in long forms

1. Add the item to your shopping cart.

2. Click on ‘Home’ to continue shopping or click on ‘Proceed to checkout’ in your shopping cart.
3. Fill in your address details

4. Click on your preferred shipping & payment method. Please note: the shipping methods do not appear before your address details are filled in completely.

5. Click the button ‘Buy’ and your order is placed.

After that, you will be redirected to your preferred payment method.

If you chose payment by bank transfer, you will not be redirected. You can find our bank details in the confirmation e-mail or when you click on ‘Contact’ on the Homepage.

2.2 You always save for discounts on your next orders

For every order you place on our website, you receive Loyalty Points. Via your account you can change certain amounts of points into discount vouchers.

Do you not have an account yet, but placed orders with us in the past? Then you can still open an account at our webshop. You will also receive the LoyaltyPoints for previous orders!

2.3 When will my order be delivered?

You receive an estimation of the delivery day with each order.

2.4 Many payment options

At our webshop you can pay by:
Creditcard (Mastercard, Visa, AMEX, Discover Card) Paypal, Bancontact/ Mister Cash, SoFORT Banking, Bank transfer and Bitcoins.

Please note that when you pay by bank transfer, it can take 1 business day or longer before we receive the payment on our account.

2.5 How do I cash a voucher?
You can fill in your discount code in the first step of your shopping cart. Click on 'Apply' to deduct the discount from your order total.
2.6 Not in stock? What to do?
When an item is sold out, you can be placed on the backorder list. As soon as the item is back in stock we contact you via e-mail (or telephone). Placement on the backorderlist is for free and non-committal: if you still wish to receive the item, we make the order for you. If you changed your mind and do not want to order the item after all it is no problem.
2.7 Do you ship worldwide?
YES, we ship worldwide and have many satisfied customers all over the world! For example we have shipped to customers from Papua New Guinea, New Caledonia, Micronesia, Alaska, Tasmania, Brazil, the Arab Emirates, Israel, South Africa and many more countries!
2.8 Do you order from outside the EU?
On our webshop the prices are including 21% VAT (GST), but after you have filled in your address in the shopping cart the VAT will automatically be removed.
2.9 We are specialized in filling in your custom declarations
You always pay the correct tariff for import duties! On custom declarations we fill in the items you have bought with the correct HS tariff code. The HS tariff code decides how much you have to pay for import duties. But many companies, for example, do not fill in the HS tariff codes. What happens then is that the customs fill in the codes themselves and they always fill in the code that gives them more money. For example, for swords they will fill in the code for home decoration items, while the code for weapons is much cheaper! So these declarations can cost you a lot of money when they are filled in incorrectly. We also never use expensive codes, for example the codes for artworks , collectors’ items and decoration.
3 Legal information
3.1 Terms and conditions
You can find our terms & conditions on this page.
3.2 Are your items legal?
Yes, they are. The items that are offered on are legal according to the Dutch law. However, some products (for example, maces) might be forbidden in your own country. When in doubt, we therefore recommend you check the website of your government, which normally contains information on the arms law in your country.
3.3 Do I need to pay import tax?
You don't, if you live in a country within the EU.  There are no extra taxes for shipments within the EU other than the VAT, which is already charged. It is possible, however, that the customs will hold your parcel for a little while for checking - however, this happens very seldomly.
Extra import charges might apply for shipments to countries outside the EU, for example (but not only) Norway or Switzerland.
3.4 Everything secured by SSL

Your details (and your e-mails) are protected on our webshop by a secured SSL connection. As a result third parties can not have insight in your details and communication. 

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