You can easily return your order from our webshop within 30 days. You do not have to pre-register a return. However, it is very important that you include the return form in the parcel, otherwise we cannot process your return. You can download it here. The form contains the return address and all the information you need to return your order.
When can I return my order?
- If the product has not been used and
- Within 30 days after receiving the order
Note: Please do not return with DHL. DHL return packages are automatically delivered to a delivery point and we cannot pick up these return packages there.
Note: The return right does not apply to companies.
Always put the return form in the box
Please always enclose a printed version of the return form and/or a note with your order number. Otherwise we cannot process your return.
You can of course also return in the showroom, then you have no shipping costs.
Here you can, for example, try on and select other shoes or clothing.
Custom made items: return and cancellation not possible.
When items are custom made or adjusted for you, different conditions apply. These items cannot be canceled after ordering. There is no right of return on these items because they are made entirely according to your wishes.
Return due to damage
Did you receive a damaged or wrong product? Please click here.
Returns from outside the EU: declare as return goods
If you send a return from outside the EU, you are responsible for correctly declaring the parcel at the customs. The parcel must be declared as return goods, otherwise customs will think that you are selling the goods in the parcel to us. If the parcel is not correctly declared and we have to pay VAT over the goods, we will refuse the parcel and the parcel service will send it back to you.