Complaints (let us know!)

Do you have a complaint about our products, our service, or our organization in general? Let us know! We will do our utmost to satisfy you and are eager to improve our service. Email us with your report via our help center (the fastest response) or info[at]celticwebmerchant.com. Complaints are answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, we will notify you within 14 days that we have received the complaint and provide an indication of when you can expect a more detailed response.

If you paid via Paypal and your complaint is not resolved to your satisfaction, you can initiate a dispute via Paypal, in which Paypal will mediate. Note: Paypal does not mediate in the case of items made on size.

If we cannot resolve it together, you can turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate for free. If no solution is reached, you have the option to have your complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, whose decision is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the relevant committee.


However, we trust that we can handle your complaint quickly and without the intervention of third parties.