Delivery & pick-up

Delivery & pick-up

Delivery
Orders are sent by GLS or by TNT. You will receive a tracking number via e-mail, with which you can track your parcel.  
Parcels are always insured against theft and damage during transport. 
For guaranteeing our insurance service, you should report us the damage caused during transport within 7 days after delivery.

Super Fast Shipping (SFS)

On a large part of our assortment we offer the extra service of Super Fast Shipping. Via SFS we deliver your order within 2-3 days all over Europe. If you select Super Fast Shipping for items that cannot be shipped by SFS, we will ship your order with the regular shipping method.

Shipping costs
Orders of a total value of 100 euros or more are shipped for free to the Netherlands, Belgium and Germany. Orders of a total value of 150 euros or more are shipped for free to the United Kingdom and Denmark. Orders of a total value of 300 euros or more are shipped for free to the rest of the European Union (excluding Malta, Cyprus and Greece).

Please note that extra collo surcharges, length surcharges or pallet surcharges still may be calculated.

Shipping by GLS

0-1kg 1-2kg 2-3kg 3-5kg 5-7kg 7-10kg 10-15kg
The Netherlands*  € 4,55  € 6,10  € 6,99  € 8,31  € 8,94  € 9,48  € 11,99
Belgium*  € 6,10  € 6,10  € 6,99  € 7,35  € 7,88  € 8,37  € 9,31
Bulgaria***  € 14,00  € 22,99  € 25,33  € 27,59  € 28,77  € 29,99  € 37,29
Denmark **  € 8,71  € 8,71  € 9,60  € 11,45  € 11,95  € 13,89  € 15,36
Germany *  € 6,58  € 6,58  € 7,78  € 8,54  € 9,51  € 10,45  € 11,32
Estonia***  € 14,00  € 23,01  € 25,34  € 27,59  € 28,77  € 29,98  € 34,86
Finland***  € 14,00  € 23,01  € 25,34  € 27,59  € 28,77  € 29,98  € 34,86
France ***  € 13,39  € 13,39  € 15,74  € 17,55  € 18,76  € 19,99  € 22,37
United Kingdom**  € 13,39  € 13,39  € 15,74  € 17,55  € 19,99  € 25,99  € 29,67
Hungary***  € 14,00  € 20,65  € 23,01  € 25,10  € 26,32  € 27,59  € 28,77
Ireland***  € 14,00  € 22,69  € 25,01  € 27,25  € 28,39  € 29,62  € 34,45
italy ***  € 14,00  € 18,47  € 25,34  € 27,58  € 28,77  € 29,98  € 34,86
Letvia***  € 14,00  € 23,01  € 25,34  € 27,58  € 28,77  € 29,98  € 34,86
Lithuania***  € 14,00  € 23,01  € 25,34  € 27,58  € 28,77  € 29,98  € 34,86
Luxembourg ***  € 8,30  € 8,30  € 9,22  € 10,06  € 10,55  € 11,76  € 12,27
Austria ***  € 11,27  € 11,27  € 13,62  € 15,37  € 16,60  € 17,80  € 19,02
Poland***  € 14,00  € 20,65  € 23,01  € 25,11  € 27,60  € 28,77  € 29,98
Portugal***  € 14,00  € 22,70  € 25,02  € 27,25  € 28,43  € 29,62  € 34,45
Romania***  € 14,00  € 23,01  € 25,34  € 27,60  € 28,77  € 29,98  € 34,86
Slovenia***  € 14,00  € 23,02  € 25,34  € 28,77  € 28,77  € 29,98  € 34,86
Slovakia***  € 14,00  € 23,01  € 25,34  € 27,60  € 28,77  € 29,98  € 34,86
Spain***  € 14,00  € 22,69  € 25,00  € 25,00  € 28,42  € 29,62  € 36,85
Czech Republic***  € 14,00  € 20,65  € 23,01  € 25,11  € 26,32  € 20,57  € 28,77
Sweden ***  € 14,00  € 20,65  € 23,02  € 25,10  € 28,77  € 29,98  € 34,86

* Free shipping for orders above €100,-
** Free shipping for orders above €150,-
*** Free shipping for orders above €300,-

Shipping by TNT
(parcel will be delivered by your local transport service. Note that shipments to some countries will be checked and charged for by customs before delivery.)
0-1kg 1-2kg 2-5kg 5-10kg 10-20kg
Croatia  € 14,00  € 24,20  € 31,82  € 39,00  € 51,18
Malta  € 14,00  € 24,20  € 31,82  € 39,00  € 51,18
Norway  € 19,95  € 19,95  € 26,30  € 32,30  € 42,30
Switzerland  € 19,95  € 19,95  € 26,30  € 32,30  € 42,30
Greece  € 14,00  € 24,20  € 31,82  € 39,00  € 51,18

Rest of the world (VAT-free)
0-1kg 1kg 2kg 3kg 4kg 5kg 7kg 8kg 10kg
 € 19,95  € 26,30  € 31,20  € 36,10  € 41,00  € 45,90  € 55,70  € 60,60  € 70,40

Customs (for export shipments outside the EU)

Export is one of our specialties. Every day our employees are responsible for creating custom declarations for worldwide shipments. In order to create accurate declarations we use the fitting HS tariff codes. Using the correct codes prevents misunderstanding from the customs and import duties that are significantly high. The height of the import duties depends on your country and the ordered items.

Our shipping times for export shipments include the average waiting time for a parcel at your country’s customs department. In some exceptional cases the parcel can be kept at the customs for a longer period of time.