Cancellations, returns & adjustments of orders
Is an item not to your liking? Or do you prefer to change it for another item?
Returning and exchanging items is no problem at all!
Please make sure that the returned item is:
-Returned within 14 days
Cancellations or adjustments
Of course it is also possible to cancel your order before delivery. This is completely free. You can also adjust your order free or charge or add extra items to your order. If you wish to cancel or adjust items, you can e-mail or telephone us.
As soon as the return is received by us, we send you the refund! Paypal payments are refunded by Paypal and all other payments are refunded by bank transfer.
Most products that are purchased at Celtic WebMerchant have a warranty of two years and some have an even longer warranty period. If the item was broken after normal use, the costs for reparation or replacement will be paid by Celtic WebMerchant.
The warranty does not apply to an item if it has been modified after delivery or if the complaint is caused by:
- Negligence or damage on purpose
- Faulty maintenance
- Normal wear
Custom made items
Some of our items are custom made on request. These items can not be cancelled after ordering. These items can also not be returned because they are made completely according to your wishes.